The blood center delivers quality products and services on time to ALL customers, internal and external. We provide our employees with training and resources to meet or exceed customer requirements. We monitor our processes and products to identify opportunities for continuous improvement. In continuing pursuit of total quality, the following mission statement guides us: 1.provide a safe and adequate blood supply and quality community services in response to the changing needs of our customers. 2.be an active member of the community, by providing community education and becoming involved in community activities beyond our CORE business. 3.provide a safe and secure environment. 4.treat employees with respect and dignity, through recognition of their merit. 5.believe that participation in the management process and teamwork are our CORE operational values. We MUST treat each other with trust and respect. 6.provide fair and adequate compensation based on the impact and extent of job task. 7.operate in a cost-effective manner to provide resources for continued growth.