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H.R. 3621

BillFederalHouseIn Committee
Call Center Consumer's Right to Know Act
About This Bill
Committee
Latest Action · September 23, 2009
Referred to the Subcommittee on Commerce, Trade and Consumer Protection.
Congress
111th (2009–2011)
Introduced
September 22, 2009
Cosponsors (13)
11D 2R
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Summary

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Call Center Consumer's Right to Know Act - Directs each U.S. corporation or subsidiary that utilizes a call center to initiate telephone calls to, or receive calls from, individuals located in the United States to require each call center employee to disclose the physical location of such employee at the beginning of such call. Requires such corporation or subsidiary to annually certify to the Federal Trade Commission (FTC) their compliance with such requirement. Subjects noncomplying corporations or subsidiaries to such civil penalties as the FTC may prescribe. Directs the FTC to prescribe rules for effective monitoring and compliance with such requirement.

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