Airline Passenger Bill of Rights Act of 2011 - Requires each air carrier and airport operator to submit for approval by the Secretary of Transportation (DOT) a proposed contingency plan meeting minimum standards established by the Secretary.
Requires an air carrier to provide passengers on a departure- or arrival-delayed grounded aircraft with: (1) adequate food, water, restrooms, ventilation, and medical services; as well as (2) a time frame under which passengers may deplane a delayed aircraft after three hours, except in specified circumstances.
Requires an airport operator plan to describe: (1) how passengers will be deplaned following a long tarmac delay, and (2) how facilities will be shared and gates made available to aircraft that experience such delays.
Authorizes the Secretary to assess a civil penalty against air carriers and airport operators that fail to submit, obtain approval of, or adhere to a contingency plan. Requires public access to such plans.
Directs the Secretary to establish a consumer hotline telephone number for air passenger complaints.
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