To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes.
About This Bill
Committee
Latest Action · May 9, 2024
Read twice and referred to the Committee on Commerce, Science, and Transportation.
The United States Call Center Worker and Consumer Protection Act of 2024 creates two main protections: it requires companies that move call center jobs overseas to be publicly listed and become ineligible for federal grants and loans for five years, and it mandates that customer service representatives disclose their physical location at the start of customer service calls. The bill affects companies with at least 50 full-time employees that relocate or outsource at least 30 percent of their call center operations abroad, and it applies to most businesses providing customer service to consumers in the United States. Companies must notify the Department of Labor at least 120 days before relocating operations overseas, with civil penalties up to ten thousand dollars per day for violations. Most requirements take effect one year after enactment, giving the Federal Trade Commission and Department of Labor time to issue regulations and establish enforcement procedures.
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