To amend title 38, United States Code, to require the Secretary of Veterans Affairs to improve telephone communication by the Department of Veterans Affairs, and for other purposes.
About This Bill
Committee
Latest Action · May 14, 2024
Read twice and referred to the Committee on Veterans' Affairs.
The REP VA Act requires the Department of Veterans Affairs to improve how it communicates with veterans by phone. By January 1, 2026, all calls from VA employees or contractors to veterans about VA services and benefits must come from a single, recognizable phone number and include caller identification that clearly identifies the call as coming from the VA. Additionally, the VA's Veterans Health Administration must establish at least one call center in each of the six major U.S. time zones—Eastern, Central, Mountain, Pacific, Alaska, and Hawaii—to handle veteran concerns about health care appointments and referrals by the same deadline. This legislation aims to make it easier for veterans to recognize legitimate VA calls and to improve their access to customer service regarding health care scheduling. The bill was introduced in May 2024 and referred to the Senate Committee on Veterans' Affairs.
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