This bill requires the Internal Revenue Service to improve customer service by making processing backlogs and wait times publicly visible, creating a dashboard on the IRS website that shows average processing dates for different types of tax documents and detailed information about phone line performance. The IRS must also expand online access for taxpayers, allowing them to track their returns and refunds through a website or mobile app, view all documents and letters from the past six years, and respond to IRS communications electronically. Additionally, the bill mandates that the IRS implement callback services for unanswered phone calls and establish an online system for authorized tax professionals to manage multiple client accounts. The legislation also requires the IRS to identify taxpayers facing economic hardship and inform them of collection alternatives beyond standard payment plans when they request assistance. These improvements must be implemented within 12 to 18 months of the bill's enactment, with no specific new funding amount identified in the text.
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