This bill aims to protect American call center workers and consumers by penalizing companies that move customer service operations overseas. It requires employers with at least 50 full-time workers to notify the Labor Department at least 120 days before relocating or outsourcing call center work abroad, with violations subject to penalties up to $10,000 per day. The Labor Department must maintain a public list of companies that relocate or contract out call center work overseas, and those companies become ineligible for federal grants and guaranteed loans for five years, though exceptions can be made for national security, job loss prevention, or environmental protection. The bill also requires companies conducting customer service communications to disclose the physical location of their employees or agents to customers, with the Federal Trade Commission enforcing these disclosure requirements through its existing authority. Federal contractors are prohibited from performing call center work outside the United States, and federal agencies must prefer companies that keep call center work domestically when awarding contracts.
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