This bill aims to improve how the Social Security Administration processes disability insurance and supplemental security income claims and appeals. The legislation requires the SSA to conduct annual reviews of claims processing errors, training needs, and common reasons for denials, and to establish mandatory annual and ongoing training programs for claims processors that include disability etiquette training and quality assurance standards. The bill also requires the SSA to submit annual reports to Congress on backlogs, wait times, and accessibility for people with disabilities, and mandates that unfavorable disability determinations be reviewed by a different person before a final decision is made. Additionally, the bill allows applicants to submit information to the SSA via email and requires the agency to ensure disability beneficiaries can use a mobile app to report wages. Most requirements take effect within one to two years of the bill's enactment, though no specific funding amounts are designated in the legislation itself.
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