This bill establishes a new Office of Veterans Experience within the Department of Veterans Affairs, led by a Chief Veterans Experience Officer who reports directly to the VA Secretary. The office would work to improve how veterans access and use VA benefits by collecting and analyzing data about why eligible veterans don't use available benefits, identifying barriers to access, and reporting findings to Congress broken down by benefit type and demographic categories including age, gender identity, race, ethnicity, and sexual orientation. The legislation also requires the Government Accountability Office to review the effectiveness of the VA's 1-800-MyVA411 hotline within one year and report results to Congress. The bill does not specify dedicated funding amounts, leaving staffing and resource allocation to the VA Secretary's discretion.
Take Action
Your position
Add a comment
to comment on this bill.
Annotate the text
Highlight any passage on the Summary or Full Text tab to attach a note. Annotations appear on the Annotations tab.