The Improving Medicare Services Act of 2024 directs the Government Accountability Office to study the 1-800-MEDICARE helpline and submit a report to Congress within one year. The study will examine customer wait times and satisfaction levels, staffing competency and staffing levels, and contractor performance on the helpline. The report will also track any improvements or declines in service areas from previous studies and document what actions the Department of Health and Human Services or contractors have taken in response to prior recommendations. Finally, the bill asks the study to include recommendations for Congress or the HHS Secretary on how to improve the 1-800-MEDICARE service. This legislation affects Medicare beneficiaries who use the helpline to get assistance and information about their coverage.
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