The USPS SERVES US Act modernizes U.S. Postal Service regulations to improve service quality and long-term financial stability. The bill ties future postal rate increases to inflation minus 0.5% and limits rate changes to once per year, while imposing rate increase caps as penalties when the Postal Service fails to meet service performance targets. It also establishes a new Office of the Customer Advocate within the Postal Regulatory Commission to represent the public in postal proceedings and streamlines complaint procedures, including 25-day deadlines for filing motions and automatic dismissal authority. Additionally, the bill requires the Postal Service to forgo future rate increases when unlawful rates are found and mandates that the Commission develop an independent mail volume demand model and establish an investment committee to professionally manage USPS retiree health benefits funds, with annual audits and congressional reporting.
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