The 911 Community Crisis Responders Act of 2025 authorizes the federal government to award grants to states, territories, counties, and tribal governments to establish programs that send unarmed professional responders—such as social workers, counselors, and emergency medical technicians—to handle certain non-violent 911 calls instead of law enforcement. These mobile crisis response teams would handle calls related to mental health issues, homelessness, substance abuse, and similar situations, providing de-escalation, assessment, and referrals to community services. Grant funds can be used to hire and train crisis responders, update 911 systems to triage calls appropriately, and coordinate with existing mental health services. Recipients must submit biannual reports to the federal government documenting the number of calls handled, demographic information on people served, and the program's impact on emergency room visits and law enforcement involvement, while the Secretary of Health and Human Services must report to Congress regularly on the program's overall effectiveness and outcomes.
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