The Social Security Access Act requires the Social Security Administration to provide people with multiple ways to access services and apply for benefits: through a toll-free telephone line with live representatives, an online portal, and in-person visits at local offices. The telephone service must be available in English, Spanish, and other languages as needed, cover all geographic areas, and allow people to complete full benefit applications and update direct deposit information by phone. The bill requires the Comptroller General to submit a report to Congress within one year evaluating how well these services work and identifying any barriers people face, followed by annual reports from the Social Security Commissioner on usage numbers, wait times, security measures, and service improvements. No specific funding amount is mentioned in the legislation, and the requirements take effect upon enactment.
Take Action
Your position
Add a comment
to comment on this bill.
Annotate the text
Highlight any passage on the Summary or Full Text tab to attach a note. Annotations appear on the Annotations tab.