This bill aims to improve how the IRS serves taxpayers by requiring two main changes to customer service. First, the IRS must offer a callback option for taxpayers who have waited more than 5 minutes on hold at major phone lines, with this service available to both domestic and international callers by the end of 2028. Second, starting 12 months after the bill becomes law, the National Taxpayer Advocate must publish monthly performance data on its website showing how quickly local advocate offices resolve cases and what issues taxpayers most frequently encounter, along with an online tool that estimates how long it will take to resolve specific tax problems. These requirements are designed to give taxpayers better access to IRS assistance and more transparency about wait times and service quality.
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