H.R. 5771, the Reliable Social Security Service for Seniors Act, requires the Social Security Administration to fully staff its offices so that phone lines are answered during standard business hours—8 a.m. to 5 p.m. local time on weekdays, excluding federal holidays. The bill also applies this requirement to state agencies that make disability determinations. The legislation directly affects seniors and disabled individuals who need to reach the Social Security Administration with questions or concerns about their benefits. The bill does not specify additional funding but mandates that the Social Security Administration allocate existing resources to ensure adequate staffing for phone operations. The requirement takes effect on January 1, 2027, giving the agency roughly a year to adjust staffing levels to meet the new service standards.
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