H.R. 6038 directs the Department of Veterans Affairs to create a comprehensive plan for improving how veterans schedule medical appointments. Within one year of the bill's enactment, the VA Secretary must submit a plan to Congress outlining actions, resources, and technology improvements needed to streamline scheduling across all types of care—including primary care, mental health, and specialty care. The plan must include development of a system allowing both staff and patients to view available appointments, a self-service online scheduling platform for veterans, and telephone support with schedulers who can book appointments on behalf of patients. The VA must also ensure these improvements work smoothly with its ongoing Electronic Health Record modernization efforts. The Secretary has two years to fully implement the plan and must report back to Congress at the one- and two-year marks on costs, deployment schedules, achievements, and challenges encountered.
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