The Social Security Data Transparency Act requires the Social Security Administration (SSA) to publish detailed performance statistics on its public website within 90 days of enactment and then monthly thereafter. The bill mandates disclosure of information about service quality across multiple areas, including first-contact resolution rates, customer satisfaction by service channel, and comprehensive data on the SSA's 800-number phone line (such as average wait times, call volume, and percentage of callers reaching representatives). Additionally, the SSA must report specific metrics for retirement and survivors benefits claims, disability insurance claims, appeals processes, and hearings, including approval rates, processing times, and online filing percentages. The bill also requires the agency to maintain a live tracker on its website showing real-time information about 800-number call and callback wait times and pending callers, and to monthly report the number of system outages. The legislation contains no specific funding authorization and focuses on transparency and public accountability of SSA operations.
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