The Military CARE Act requires the Department of Defense to build a digital complaint system for military healthcare beneficiaries within 18 months of the law's enactment. Through this system, TRICARE members and other covered beneficiaries can electronically file complaints about access problems at military medical facilities, track the status of their complaints in real time, and have their concerns automatically forwarded to patient advocates and Defense Health Agency leadership. Starting one year after the system launches, the Secretary of Defense must submit annual reports to Congress detailing complaint trends at each facility, including breakdowns of common issues (such as delays in specialty care versus primary care, pediatric services, and administrative obstacles) and what actions were taken to improve access. The bill aims to give military families a more transparent way to report healthcare access problems and help military leadership identify and address systemic issues across the military healthcare system.
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