This bill requires consumers submitting complaints to the Consumer Financial Protection Bureau (CFPB) to attest under penalty of perjury that their complaint information is accurate, that they submitted it themselves or authorized a representative to do so, and that they notified the company about the issue at least 60 days before filing. The CFPB Director must verify this attestation using appropriate verification mechanisms and must notify consumers if someone files a complaint in their name without authorization. The bill also allows financial institutions to close complaints they determine are duplicative, frivolous, unauthorized, or fraudulent, and requires them to report these closures to the CFPB. Additionally, the legislation protects consumer privacy by keeping complaint narratives confidential while allowing the CFPB to publish aggregated, anonymized complaint data and trend analyses. The bill has no specified funding or implementation timeline beyond these requirements.
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