Referred to the Committee on Ways and Means, and in addition to the Committee on Energy and Commerce, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
This bill directs the Comptroller General of the United States to conduct a comprehensive study of the 1-800-MEDICARE hotline and submit findings to Congress within one year of the bill's enactment. The study will examine customer wait times and satisfaction levels, staffing competency and staffing levels, contractor performance, and any improvements or declines in service quality compared to previous reports. The bill also requires the Comptroller General to provide recommendations for improving the hotline and document what actions have already been taken in response to previous recommendations. This legislation affects Medicare beneficiaries who use the 1-800-MEDICARE helpline to get information and assistance with their coverage. No specific funding amounts are allocated in the bill, but the study is required to be completed within one year of passage.
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